Troubleshoot Payroll Service Server Error Or Payroll Connection Error

Payroll is one of the most important add on to the QuickBooks Desktop that allows you to pay and manage your employees easily. But sometimes you can face several errors and issues while using the payroll feature in QuickBooks Desktop. You may face issues while sending payroll or direct deposit paychecks:

  • Payroll Service Server Error. Please try again later. If this problem persists, please contact Intuit Technical Support.
  • Payroll Connection Error
  • Error: QuickBooks Desktop has encountered a problem sending your usage data.

Troubleshoot Payroll Service Server Error Or Payroll Connection Error

Causes Of QuickBooks Payroll Connection Error

  • Invalid security certificate.
  • You tried to send payroll while being in multi-user mode which is not supported by QuickBooks.
  • A network timeout disconnected QuickBooks from Intuit server.
  • Unstable internet connection.
  • Improper firewall or internet security settings.
  • Incorrect time and date on your system.

How To Resolve The Connection Error?

Follow the below-mentioned steps in order to resolve the error:

Important:

The steps mentioned in this section  will help you in resolving the payroll service connection issues but before that, you need to implement the following steps:

  • Restart your system.
  • Set correct time and date in your system. Also select correct time zone.
  • You should be using the latest tax table updates.

If You Are On A Network

  • Run Internet Explorer.
    • From Tools, select Internet Options > General.
    • From the Browsing History, select Delete.
    • Click on Delete.
    • Put a check mark on the Temporary Internet files and website files. (Note, no need to delete Cookies.)
    • Click on Delete & OK.
  • Flush DNS by using the command prompt.
    • From the Start menu, go to All Programs > Accessories > Run.
    • Type CMD and hit Enter.
    • Type ipconfig /flushdns in the command prompt and press the Enter
  • Try to send payroll again.

If You Are Not On A Network

Important: Send payroll after performing each step to check is error is resolved or not.

  • Restart your system.
  • Flush DNS by using the command prompt.
    • From the Start menu, go to All Programs > Accessories > Run.
    • Type CMD and hit Enter.
    • Type ipconfig /flushdns in the command prompt and press the Enter
  • Run Internet Explorer.
    • From Tools, select Internet Options > General.
    • From the Browsing History, select Delete.
    • Click on Delete.
    • Put a check mark on the Temporary Internet files and website files. (Note, no need to delete Cookies.)
    • Click on Delete & OK.
  • Flush DNS again by following the same process.
  • Remove checkmark from the Publisher’s Certificate Revocation
  • Run Internet Explorer and go to Tools > Internet Options > Advanced.
  • Unmark the following from Security section:
    • Check for publisher’s revocation
    • Check for server certificate revocation
  • Reboot your system and then try to send payroll again.

If You Have Be Safe Application

If you have installed the Be Safe application on your system, it doesn’t allow any incoming and outgoing financial traffic.

  • Restart your system.
  • Restore the default Internet Explorer Advanced Settings.
  • Verify whether you are on a network environment or not and choose appropriate
  • Make sure that you are using QuickBooks in single user mode while sending payroll data.
    • Make sure that all other users are logged out and only you are logged in that too with administrator rights.
    • From the main menu, go to File > Utility > Switch to Single-user Mode.
  • Get Payroll updates.
    • From the main menu, go to Employees > Get Payroll Updates.
    • Select Update to update the payroll tax table.
  • Make sure that the time and date of your system is correct. If not, set it.
  • Choose correct time zone as well and then click on OK.
  • Restart your system.
  • Set Internet Explorer as your default web browser
  • Now, provide access to the secure sites such as https://qbdt.payroll.intuit.com/ or your or your bank’s website. If you are not able to provide access to secure sites, you need to configure your firewall settings.
  • Make sure that you are using the latest version of QuickBooks and the latest tax table as well.
    • Latest tax table updates for download
    • Latest QuickBooks product release version
    • You should not be using an outdated version of QuickBooks such as 2016 or older.
  • Remove checkmark from the Publisher’s Certificate Revocation To do so, follow the below mentioned steps.
    • Run Internet Explorer.
    • Go to Tools > Internet Options > Advanced.
    • From the Security section, remove checkmark from Check for publisher’s certificate revocation
    • Click on OK.
  • If you have a wireless and wired internet connection both, try to connect with the wired connection and then try to send payroll again because sometimes you may not be able to send payroll over a wireless connection.
  • Turn the Shared Download Yes or No.
    • From the Help menu of QuickBooks, select Update QuickBooks.
    • Navigate to the Options tab and choose Yes or No to the Shared Download.
    • Try to send payroll again
  • Verify your payroll subscription.
    • For QuickBooks Payroll Basic / Enhanced users:
      • From the Employees menu, select My Payroll Service > Manage Service Key.
      • Click on Edit.
      • Enter a valid service key and then click on Next.
      • Click on Finish.
      • A notification will occur on your screen stating: “You’ve retrieved the latest payroll update and validated your Payroll subscription.”
      • Try to send payroll information again
    • For QuickBooks Desktop Payroll Assisted users:
      • From the Employees menu, select My Payroll Service > Account Info/Preferences
      • From the QuickBooks Desktop Payroll Account Maintenance page, validate your account.
      • Close the current page and you will get a validating service window on your screen.
      • You will get a notification stating: “You’ve retrieved the latest payroll update and validated your Payroll subscription.”
      • Try to send payroll information again
    • Check your QuickBooks Desktop Internet connectivity.
      • From the main menu, go to Help > Internet Connection Setup.
      • Select Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet.
      • Click on Next.
      • Select Advance Connection Settings, then click on LAN Settings. Make sure that the Automatically Detect Settings checkbox is marked and the Proxy Server checkbox is unmarked.
      • Click on OK and then Done.
    • Add the following websites in the trusted websites lists:
      • .quickbooks.com
      • *.payroll.com
      • *.quicken.com
    • Try to send the payroll information again.

Additional Things To Consider/Steps To Take

If You Are Using A Router

If you use a wireless internet connection over a router, you need to reset your router. For this you just need to unplug the power cable and wait for around 15 seconds. Plug in the power cable again.

Note: Unplugging the power cable won’t have any impact on your internal settings.

If You Are Using Internet Security And Personal Firewall Software

Follow the below-mentioned prompts to resolve the issue:

  • Configure Firewall and Internet security settings for QuickBooks Desktop
  • QuickBooks Get Payroll Updates

Performing the steps provided in this article should allow you to resolve the payroll connection error. In case if the error is still around, you need to check your payroll subscription and perform a clean installation of QuickBooks Desktop.

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Technical Support For QuickBooks Payroll Services

Hopefully, you find this article helpful and you should now be able to troubleshoot Payroll Service Server Error Or Payroll Connection Error. You should be able to process your payroll again and manage your employees. However, if you are still facing the same issue or you find any difficulties while performing the steps, you can connect with the technical support department of Intuit by just dialing our toll-free QuickBooks Support Phone Number +1888-382-7559 and get instant solution for your issues.

QuickBooks Error 15240: Easy Solutions For Fixing The Payroll Error

QuickBooks is considered as the best accounting tool for the small and medium-size business organization. It solves your accounting and financial functionalities of your business. It takes care of sales, customers, payroll, inventory, taxes, etc. While working on QuickBooks software you may face some errors.

QuickBooks Error 15240: Easy Solutions For Fixing The Payroll Error

These errors can occur anytime like you are making an important transaction or punching an important data. QuickBooks Error 15240 is one such error. This kind of error needs to be resolved as early as possible. For more information, you can get in touch with QuickBooks Payroll Support Phone Number +1888-382-7559. Here, we will discuss the causes of QuickBooks Error 15240 and its resolutions.

QuickBooks Error 15240

You may receive one of below error messages on your system:

  • Error 15240: The payroll update did not complete successfully.
  • File Exists: The file you specified cannot be opened. Make sure that it is not being used by another program.
  • Internet connection error: unknown error

Cause Of QuickBooks Error 15240

There could be various reasons which can cause QuickBooks Error 15240. Some of the reasons are mentioned below:

  • Misconfiguration of Internet Explorer Settings
  • Firewall setting
  • Date and Time Setting of system

How To Resolve QuickBooks Error 15240

There are various methods to fix QuickBooks Error 15240. Below we have listed a few methods to resolve it.

Method 1: Run QuickBooks As Administrator

  • On Your desktop, right-click the QuickBooks icon and then select it Run as Administrator.

Method 2: Verify Date And Time

  • Select the time display on the right side of your system.
  • Click on Change date and time settings.
  • Set the correct date and time in the setting.
  • Select Apply and then Click OK.

Method 3: Internet Explorer Setting

  • Open Internet Explorer on your system.
  • Select the Gear icon on the top right side of the window and then from the drop-down select Internet Options.
  • Click the Advanced tab.
  • Under Security option, mark Use SSL 2.0 and Use SSL 3.0.
  • Select Apply and then OK.

Method 4: Add Window Permission To QuickBooks

  • Close the QuickBooks software.
  • Navigate to C:\Program Files\. For 64-bit users, C:\Program Files (x86).
  • Right-click the Intuit folder, then select Properties.
  • Find the Security tab, then select Advanced.
  • Ensure that the User group is the owner of the folder. If not, then it is required to take ownership of the Intuit folder. In order to take ownership of Intuit Folder:
    • On the Advanced Security Settings window, select Change which is beside the Owner name.
    • Type Users in the Enter name, then select Check Names.
    • Select OK.
  • Replace owner on sub-containers and objects.
  • Select Apply and then OK.
  • Choose Users on the Permissions window, then click Full control.
  • Click Apply and then OK.
  • Try to download the updates. If the error is not resolved, repeat top 5 steps  for the following folders:
    • C:\Program Files\Common Files\Intuit
    • (64-bit users) C:\Program Files (x86)\Common Files\Intuit
    • C:\ProgramData\Intuit
    • C:\Users\Your User Name\AppData\Local\Intuit

Method 5: Check Third Party Firewall

  • Ask your third-party firewall developer to adjust the settings of the firewall and allow QuickBooks to download and install updates.
  • Make sure that  the following files are given access to go through your firewall:
    • qbw32.exe (QuickBooks executable file)
    • qbupdate.exe (QuickBooks update executable file)
  • Also, verify that ports 80 and 443 are not disabled.

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Get 24×7 QuickBooks Support Services

Hopefully, the above methods should have resolved your QuickBooks Error 15240. In case if you face any issues while troubleshooting or you want to know more, You can contact us at toll-free QuickBooks Support Phone Number +1888-382-7559 anytime. Our QuickBooks advisors are working round the clock to resolve your QuickBooks queries. They are very experienced and reliable. You can also connect to us through QuickBooks Chat Support.

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