QuickBooks Error Connection Has Been Lost

QuickBooks is highly recommended accounting software for small and medium-size business organization. When you are installing QuickBooks or updating QuickBooks to its latest release then you need to take care of the network connectivity issue. If any minor error appears You cannot access to your company file. You will see the below error message on your screen:

The connection to the company file has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered.

You can contact QuickBooks Support Phone Number 1888-529-1015 for quick resolution of a network connectivity issue in QuickBooks. Here in this article we are going to learn the various methods by which you can fix QuickBooks Error Connection Has Been Lost issue in QuickBooks.

How To Fix Connection Has Been Lost Error In QuickBooks?

There many methods like restarting Database server manager or moving the file to another location, etc. Below is the list of solutions that you need to perform when there is any network connectivity issue with QuickBooks:

Scenario 1: If You Are Using A Standalone Computer

When you are the sole user of the QuickBooks applications then you can perform the below solutions to fix the issue. You can also contact QuickBooks Customer Service for any assistance.

Solution 1: Restart QuickBooks

You can close and restart QuickBooks to resolve the connectivity issue. If the issue still exists then move to the next solution.

Solution 2: Restart Your System

Restart your system and then open QuickBooks to see if the issue is resolved. If the issue exists then move to the next solution.

Solution 3: Use QuickBooks File Doctor

  • Download and install the QuickBooks File Doctor Tool on your system.
  • Double- click on the icon on the desktop to Run
  • View the results.
    • If you see No problem detected in your Company File then the company file is OK.
    • If the tool detects data damage, you can:
      • Repair the company file with the help of QuickBooks File Doctor Tool.
      • You can restore the recently backed up company file.
      • Use QuickBooks Auto Data Recovery to recover lost data.

If Your Company File is stored on a portable device then follow the below step:

Check Your Portable Drive

  • Make sure that the portable drive is connected correctly
    • Disconnect and reconnect your drive
    • Locate the QuickBooks company file on the portable drive
    • Save the files on your desktop
  • Ensure that the portable drive has sufficient available space. There should be at least free space as the size of your company file. If any error appears then you can use QuickBooks File Doctor Tool to fix the issue.

Scenario 2: If Your Computer Is Connect To A Network And Your Data File Is Stored On Another Computer

When your system is connected to a network and your company file is a remote location then follow the below steps in the order of their appearance:

Solution 1: Use QuickBooks File Doctor To Fix The Error

  • Download and install the QuickBooks File Doctor Tool on your system.
  • Double- click on the icon on the desktop to Run
  • View the results.
    • If you see No problem detected in your Company File then your company file is OK.
    • If the tool detects data damage, you can:
      • Repair the company file with the help of QuickBooks File Doctor Tool.
      • You can restore the recently backed up company file.
      • Use QuickBooks Auto Data Recovery to recover lost data.

Solution 2: Restart Your Computers

  • Restart the server and make sure that no system is connected to the network.
  • Restart your workstation

Solution 3: Check Your Network

  • Open or save a different company file on the server to ensure that you have the required access.
    • Create and delete MS Excel or WordPad file on that system
  • If you are not able to create the file then you are required to set up sufficient Windows access permissions.

Solution 4: Disable Power Management Settings On The Server

  • Open the power management settings in the Windows control panel of the system where the company file is saved.
    • Press Windows key on your keyboard
    • Type Power Options in the search bar and choose Power Options from the results.
  • Turn off all sleep, standby and hibernation modes on the host computer.

Solution 5: Fix Hosting On All Computers

Host Computer Tasks

1-Set Hosting Settings

If QuickBooks is installed on the host computer:

  • Open QuickBooks.
  • Choose File menu> Utilities.
    • If Stop Hosting Multi-User Access appears in the menu, hosting is enabled and you can perform the next step.
    • If Host Multi-User Access appears in the menu, choose it to enable hosting on this computer, and then move forward with the next step.

If QuickBooks is not installed on the host computer :

  • Select Windows Start > All Programs > QuickBooks > QuickBooks Database Server Manager.
  • Select the Database Server
  • Ensure that the company file appears in the window below Currently connected company files and logged in users. If it isn’t there, click the Scan Folders tab and click Help for information about the company file.
  • Exit the QuickBooks Database Server Manager

2-Delete And Re-create The .nd File

  • Open QuickBooks Database Server Manager on the computer.
  • Click Add Folder and search the folders storing the company files.
  • When you have added all folders then click on Scan
  • Click Close when the scan is over.
  • Open the folders containing the company files and ensure the file .band was created for each company data file.

Workstation Tasks

  • Make sure hosting is turned off
    • Open QuickBooks.
    • Choose File > Utilities.
    • If Stop Hosting Multi-User Access appears then click it to disable hosting on this computer and move to the next step. If the workstation says Stop Hosting Multi-User Access then click on it to fix it.
    • If Host Multi-User Access appears in the menu then you don’t have to perform anything, move to the next step.
  • Open the company file using a UNC path
    • Open QuickBooks.
    • Click File menu> Open or Restore Company.
    • Choose Open a company file and then click Next.
    • Choose My Network Places from the left.
    • Double-click on the Entire Network and open the location on the server where the company file is stored.
    • Choose the company file and click Open.

Get Technical Support

Make sure that your system is connected to network using wire connection configure firewall and add permission to share company file. If you face the connectivity issue again then you can contact Intuit QuickBooks Tech Support Number 1888-529-1015 to get technical assistance from experts.