QuickBooks Error 6000, 83: [Company File Issues]

Are you facing QuickBooks Error 6000, 83 while trying to open, edit or taking backup of your QuickBooks Company File? If yes, this article can be helpful for you as this article will provide you a complete information to resolve it so that you can work on your company file properly. QB Error Code 6000, 83 is a common company file error which is a part of QuickBooks 6000 error series. It restrict you from working on your company and shows the following error message:

An error occurred when QuickBooks tried to access the company file. Please try again. If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6000, -83).

You do not have sufficient permissions to the specified folder. To use QuickBooks in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored.

Causes Of QuickBooks Error 6000, 83

Main causes of QuickBooks Error 6000, 83 are as follow:

  • You are trying to update your company file from an older version while the multi-user mode is enabled.
  • Some important QuickBooks related files are missing.
  • Your server or the QBDataServiceUserXX does not have required permissions to access your company file.
  • Misconfigured firewall settings are not allowing QuickBooks to access company file.
  • You are not using the US or Canadian version of Windows OS.
  • English is not set as your default language.
  • The file extension may be .QBM or .QBW.ADR

Resolving QuickBooks Error -6000, -83

Following the steps provided here in this section basically depends on the task that you where performing while the error code 6000, 83 occurred. Keeping the causes in mind, we have provided multiple solutions to the issue. You need to perform following steps to resolve the error code 6000, 83:

Situation 1: If You Were Opening Your Company File Which Is Located On A Windows Server

Important: If you use QuickBooks on a network, you can copy and paste your affected company file to your local workstation and open the file from there. There are multiple ways through which you can resolve the issue in this scenario. If the error is still occurring even after changing the location of company file move onto the solution steps.

Solution 1: Use The QuickBooks File Doctor Tool

  • Open an internet browser and navigate to the official website of Intuit.
  • Go to download center and download the QuickBooks File Doctor Tool.
  • Install the tool properly on your system.
  • Now, you just need to run the tool and it will automatically scan and troubleshoot all the detected issues.

Solution 2: Disable hosting on all workstations that access the file over the network

If you use QuickBooks on multiple system then you need to make sure that only one system is hosting your QuickBooks company file and it has the QuickBooks Database Server Manager installed in it.

  • Open QuickBooks and from the main menu, go to File > Utilities and then:
    • Host Multi-User Access – This means that your company file is not hosted in this system and you need to go to the next workstation.
    • Stop Hosting Multi-User Access – Click on the option, then follow the below-mentioned steps:
      • Select Yes to confirm that you want to disable on this system.
      • Click on Yes to the company file must be closed and go to next system and do the same.

Solution 3: Manually fix Error -6000, -83

If above two solutions didn’t help you in resolving the error, you need to resolve the error manually. To start with, you need to upgrade your QuickBooks to the latest release.

Check permissions to access the company file

  • Check and set up folder permissions appropriately for QuickBooks.
  • You can consult your IT professional.

Scan the company files

You need to scan all the folders where your company file is located and then create a new .ND file.

  • From the Start menu of your system, go to All Programs > QuickBooks > QuickBooks Database Server Manager
  • From the database server manager, select Add folder and go to the folder where your company file is located.
  • Click on Scan.

Configure QuickBooks Desktop files for firewall or security software

Intuit doesn’t provide any support for issues related to Firewall because there are number of firewall applications available in the market and all of them have different settings.

Verify hosting on your systems

If you QuickBooks on a hosted environment, QuickBooks Database Server Manager should be installed on your server and it should be hosting all the QuickBooks related files.

  • From the main menu of QuickBooks, go to File > Utilities and then:
    • Host Multi-User Access – This means that your company file is not hosted in this system and you need to go to the next workstation.
    • Stop Hosting Multi-User Access – Click on the option, then follow the below-mentioned steps:
      • Select Yes to confirm that you want to disable on this system.
      • Click on Yes to the company file must be closed and go to next system and do the same.

Sever

  • Press CTRL + SHIFT + ESC to open the Task Manager and navigate to the Processes
  • Locate QBDBNgrN.exe from the list of running programs, double-click on it and click on End Process.
  • If you don’t find the exe process in the list, then make sure that the QuickBooksXX service is on the computer and started:
    • Log into your system as an administrator.
    • Open the Run Command by pressing Windows + R
    • Type msc in the search box and hit Enter.
    • Locate the following service for your version of QuickBooks Desktop:
      • QuickBooks 2018: QuickBooksDB28
      • QuickBooks 2017: QuickBooksDB27
      • QuickBooks 2016: QuickBooksDB26
    • Now, ensure that Automatic is set as the startup type and service is activated and running.
      • If the service is not running, click on Activate.
      • If Startup type is not Automatic, right-click on the service and select Automatic from the Startup Type drop-down.
    • Make sure that the entry in User Name column of QBDBMrgN.exe is correct.
      • For QuickBooks 2018, the entry should be QBDataServiceUser28.
      • For QuickBooks 2017, the entry should be QBDataServiceUser27.
      • For QuickBooks 2016, the entry should be QBDataServiceUser26.

Open your company file from a different location

  • Access your QuickBooks Company File from the hosting system.
    • Create a copy of the company file to a different location if the Server Installed on the hosting system.
    • Open your QuickBooks company file in which the error is occurring.
      • If you manage to open company file there, it means the location where your company file was located earlier is damaged.
      • If you can’t open the company file, then move on to the next step.
    • Use the Rebuild utility to resolve possible data damage if you are asked to.
    • Copy file to another location.
      • Press Windows + E keys to open the Windows Explorer.
      • Locate and right-click on company file and select Copy from the drop-down list.
      • Paste the file on your desktop.
      • Open the company file to check if the error is resolved. If you still face the error, this means your company file is damaged and you need to resolve data damages from your system.
        • Restore a backup company file
        • Use QuickBooks Auto Data Recovery to recover your lost data.
      • If you manage to open QuickBooks without any issue, navigate to the folder where the file is located originally.
        • Press Windows + E keys to open the Windows Explorer.
        • Navigate to the folder where your company file is located.
        • Locate and rename files with ND and TLG
        • Add the word OLD or Damaged at the end of the file name.
        • Close QuickBooks.
        • Now, move your company file to its original location.
        • Try to open and work on your QuickBooks Company File.

Solution 4: Edit the hosts file

Make changes in the Windows hosting file on all the workstations using correct IP address and Windows Server names.

Situation 2: You were opening your company file that is stored on a Linux server

If this is the situation, you need to perform the steps provided in this section. These solution steps needs to be performed by the system administrator or the person who is familiar with Linus operating system, understand network operations, and all the permissions to properly install and configure QuickBooks Enterprise Solutions Linux Database Server Manager.

Solution 1: Verify Connection

  • Configure the Linux Database Server Manager to specify the directory in the Initord.conf file. Now, restart the QuickBooks Enterprise Solutions application on the Windows user.
  • Ping the server:
    • Open the Command Prompt.
    • Type Ping(Name of Linux Server) and hit Enter.

Solution 2: Edit the hosts file

Make changes in the Hosts file on the computer with correct IP address along with the name of Linux Server.

  • Close QuickBooks and all its related components.
  • Press Windows + E keys to open the Run command.
  • Navigate to the folder C:\Windows\System32\drivers.
  • Use Notepad to open the host file.
  • Change or add the IP address of the server after the last IP address listed.
  • Provide the name of the server.
  • Save the file, then try to open your company file.

You were creating a back up

  • Go to the C:\ drive and create a new folder there.
  • Now, create a backup of your company file and save to the folder that you’ve created recently.

Note: Press the F1 key to know more about the backup company file.

You were restoring your company file

Solution 1: Change the file extension

While restoring the QuickBooks backup file, a new file will get automatically get created with .QBB extension. If by chance, a file created with .qbm or .adr extension, you need to rename the extension to .qbw and try to restore backup again. For example, rename My Company Name.qbm to My Company Name.qbw.

Note: You can modify the your Windows settings to ensure that the file extension is visible.

  • Run QuickBooks and from being on the home page, press the F1 key to open Product Information
  • Click on the file path and press CTRL + C to copy the file path.
  • Paste it in the folder search bar and hit enter.
  • Locate and right-click on the company file and select Rename from the drop-down options.
  • Assign a new name to the company file and hit enter.

Note: If you are prompted to confirm whether you want to rename the file or not, validate all the information you entered and click on Yes to continue.

Solution 2: Check for problems in your file name and file path

QuickBooks requires a file path and company file name without any special characters in it. You need to remove each special character from the file path and file name.

Acceptable: C:\Users\Fred\My Documents\QuickBooks data\Company Name.qbw

Unacceptable: Business\Fred\Fred’s Documents\My Business $.Business – The quotation mark (‘) and the dollar sign ($) are special characters. The Fred’s Documents folder and the My Business $.qbw file should both be renamed.

  • From the main menu of QuickBooks, go to File > Open or Restore Company > Restore a backup copy.
  • Click on Next and select Local backup
  • Click on Next.
  • Right-click on the backup file [Companyname].qbb and click on Open.
  • Click on Next from the Open and Restore a Company
  • Remove all the special character or spaces from the File Name field and then click on Save.

Technical Support For QuickBooks

The provided solutions should be helpful for you in resolving the QuickBooks Error 6000, 83 and you should now be able to work on your company file. You need to resolve this error as soon as possible because it can cause permanent damage to your data. You can perform these solution steps for other company file error as well. However, if you are not able to resolve the error manually, connect with our support department at QuickBooks Support Phone Number +1888-529-1015 to get instant support for QuickBooks.