Troubleshoot Payroll Service Server Error Or Payroll Connection Error

Payroll is one of the most important add on to the QuickBooks Desktop that allows you to pay and manage your employees easily. But sometimes you can face several errors and issues while using the payroll feature in QuickBooks Desktop. You may face issues while sending payroll or direct deposit paychecks:

  • Payroll Service Server Error. Please try again later. If this problem persists, please contact Intuit Technical Support.
  • Payroll Connection Error
  • Error: QuickBooks Desktop has encountered a problem sending your usage data.

Troubleshoot Payroll Service Server Error Or Payroll Connection Error

Causes Of QuickBooks Payroll Connection Error

  • Invalid security certificate.
  • You tried to send payroll while being in multi-user mode which is not supported by QuickBooks.
  • A network timeout disconnected QuickBooks from Intuit server.
  • Unstable internet connection.
  • Improper firewall or internet security settings.
  • Incorrect time and date on your system.

How To Resolve The Connection Error?

Follow the below-mentioned steps in order to resolve the error:

Important:

The steps mentioned in this section  will help you in resolving the payroll service connection issues but before that, you need to implement the following steps:

  • Restart your system.
  • Set correct time and date in your system. Also select correct time zone.
  • You should be using the latest tax table updates.

If You Are On A Network

  • Run Internet Explorer.
    • From Tools, select Internet Options > General.
    • From the Browsing History, select Delete.
    • Click on Delete.
    • Put a check mark on the Temporary Internet files and website files. (Note, no need to delete Cookies.)
    • Click on Delete & OK.
  • Flush DNS by using the command prompt.
    • From the Start menu, go to All Programs > Accessories > Run.
    • Type CMD and hit Enter.
    • Type ipconfig /flushdns in the command prompt and press the Enter
  • Try to send payroll again.

If You Are Not On A Network

Important: Send payroll after performing each step to check is error is resolved or not.

  • Restart your system.
  • Flush DNS by using the command prompt.
    • From the Start menu, go to All Programs > Accessories > Run.
    • Type CMD and hit Enter.
    • Type ipconfig /flushdns in the command prompt and press the Enter
  • Run Internet Explorer.
    • From Tools, select Internet Options > General.
    • From the Browsing History, select Delete.
    • Click on Delete.
    • Put a check mark on the Temporary Internet files and website files. (Note, no need to delete Cookies.)
    • Click on Delete & OK.
  • Flush DNS again by following the same process.
  • Remove checkmark from the Publisher’s Certificate Revocation
  • Run Internet Explorer and go to Tools > Internet Options > Advanced.
  • Unmark the following from Security section:
    • Check for publisher’s revocation
    • Check for server certificate revocation
  • Reboot your system and then try to send payroll again.

If You Have Be Safe Application

If you have installed the Be Safe application on your system, it doesn’t allow any incoming and outgoing financial traffic.

  • Restart your system.
  • Restore the default Internet Explorer Advanced Settings.
  • Verify whether you are on a network environment or not and choose appropriate
  • Make sure that you are using QuickBooks in single user mode while sending payroll data.
    • Make sure that all other users are logged out and only you are logged in that too with administrator rights.
    • From the main menu, go to File > Utility > Switch to Single-user Mode.
  • Get Payroll updates.
    • From the main menu, go to Employees > Get Payroll Updates.
    • Select Update to update the payroll tax table.
  • Make sure that the time and date of your system is correct. If not, set it.
  • Choose correct time zone as well and then click on OK.
  • Restart your system.
  • Set Internet Explorer as your default web browser
  • Now, provide access to the secure sites such as https://qbdt.payroll.intuit.com/ or your or your bank’s website. If you are not able to provide access to secure sites, you need to configure your firewall settings.
  • Make sure that you are using the latest version of QuickBooks and the latest tax table as well.
    • Latest tax table updates for download
    • Latest QuickBooks product release version
    • You should not be using an outdated version of QuickBooks such as 2016 or older.
  • Remove checkmark from the Publisher’s Certificate Revocation To do so, follow the below mentioned steps.
    • Run Internet Explorer.
    • Go to Tools > Internet Options > Advanced.
    • From the Security section, remove checkmark from Check for publisher’s certificate revocation
    • Click on OK.
  • If you have a wireless and wired internet connection both, try to connect with the wired connection and then try to send payroll again because sometimes you may not be able to send payroll over a wireless connection.
  • Turn the Shared Download Yes or No.
    • From the Help menu of QuickBooks, select Update QuickBooks.
    • Navigate to the Options tab and choose Yes or No to the Shared Download.
    • Try to send payroll again
  • Verify your payroll subscription.
    • For QuickBooks Payroll Basic / Enhanced users:
      • From the Employees menu, select My Payroll Service > Manage Service Key.
      • Click on Edit.
      • Enter a valid service key and then click on Next.
      • Click on Finish.
      • A notification will occur on your screen stating: “You’ve retrieved the latest payroll update and validated your Payroll subscription.”
      • Try to send payroll information again
    • For QuickBooks Desktop Payroll Assisted users:
      • From the Employees menu, select My Payroll Service > Account Info/Preferences
      • From the QuickBooks Desktop Payroll Account Maintenance page, validate your account.
      • Close the current page and you will get a validating service window on your screen.
      • You will get a notification stating: “You’ve retrieved the latest payroll update and validated your Payroll subscription.”
      • Try to send payroll information again
    • Check your QuickBooks Desktop Internet connectivity.
      • From the main menu, go to Help > Internet Connection Setup.
      • Select Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet.
      • Click on Next.
      • Select Advance Connection Settings, then click on LAN Settings. Make sure that the Automatically Detect Settings checkbox is marked and the Proxy Server checkbox is unmarked.
      • Click on OK and then Done.
    • Add the following websites in the trusted websites lists:
      • .quickbooks.com
      • *.payroll.com
      • *.quicken.com
    • Try to send the payroll information again.

Additional Things To Consider/Steps To Take

If You Are Using A Router

If you use a wireless internet connection over a router, you need to reset your router. For this you just need to unplug the power cable and wait for around 15 seconds. Plug in the power cable again.

Note: Unplugging the power cable won’t have any impact on your internal settings.

If You Are Using Internet Security And Personal Firewall Software

Follow the below-mentioned prompts to resolve the issue:

  • Configure Firewall and Internet security settings for QuickBooks Desktop
  • QuickBooks Get Payroll Updates

Performing the steps provided in this article should allow you to resolve the payroll connection error. In case if the error is still around, you need to check your payroll subscription and perform a clean installation of QuickBooks Desktop.

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Technical Support For QuickBooks Payroll Services

Hopefully, you find this article helpful and you should now be able to troubleshoot Payroll Service Server Error Or Payroll Connection Error. You should be able to process your payroll again and manage your employees. However, if you are still facing the same issue or you find any difficulties while performing the steps, you can connect with the technical support department of Intuit by just dialing our toll-free QuickBooks Support Phone Number +1888-382-7559 and get instant solution for your issues.