Resolve Problems Opening QuickBooks Desktop Or Your Company File

Have you encountered any kind of issues or trouble while opening your QuickBooks Company File? This article can help you in resolving the such issues by following some manual steps recommended by Intuit. You will be able to resolve startup issues in QuickBooks Desktop or company file. However, if you want instant solution for your issues, you can connect with our support department at QuickBooks Customer Service Phone Number +1888-382-7559.

Before performing the troubleshooting methods, you need to keep some important points in your mind and they are as follow:

  • You should be clear whether the issue is occurring in your company file in the software. Also ensure that you are using the latest version of QuickBooks Desktop to avoid such issues.
    • Double-click on the QuickBooks icon while pressing the CTRL
    • If the software didn’t open, it is possible that there are some issues with your QuickBooks software, and you need to resolve that.
    • If the program does open, proceed below.
  • Make sure that you are using QuickBooks Desktop in single-user mode in all the workstations apart from the server.
    • From the main menu, go to File > Utilities > Stop hosting multi-user access.
    • If the Stop hosting multi-user access option is not available, it means that hosting in that particular system is disabled.
    • Ensure that the QuickBooks Desktop is working properly and there are no corruptions in it. You can check it by just opening a sample company file. If you get the same error as you get while opening the company file, move on to the solution steps.

Resolve Problems Opening QuickBooks Desktop Or Your Company File

Solution 1: Open the QuickBooks Company File directly from QuickBooks Desktop

If you find that the issue is occurring in your company file, try to change the location of your company file. Move your company file to your desktop and try to open your company file from there.

  • From the main menu, go to Files > Open or restore company.
  • Choose an appropriate option for the file type that you want to open.
  • Navigate to the location of the file.
  • Select the file and click on Open.

Note: To open .qbx, .qbb or .qbm files, you may be asked to select the folder location where you want to restore the file.

Solution 2: Prevent QuickBooks Desktop Windows from Automatically Opening

You have to restrict windows that are getting opened automatically.

  • Choose your company file from the No Company Open
  • Press and hold the ALT key and then select Open.
  • You may be asked to provide the username and password. Enter it if required.
  • If the company file is opening without any issue, you need to follow the below-mentioned steps:
    • From the main menu, go to Edit > Preferences.
    • Select Desktop View and click on Don’t save the desktop.
    • Click on OK.

Solution 3: Rename the .TLG and .ND Extensions on Your QuickBooks Company Files

You may also face issues due to damaged QuickBooks configuration files such as .TLG and .ND. You can resolve the issue by just renaming these files. To do so, follow the below-mentioned steps.

  • Press the Windows + E keys to open the Windows Explorer.
  • Navigate to the folder where your company file is located.
  • Locate and right-click on the files that have the same name as your company file but with TLG and ND extensions.
  • Select Rename and then add the word old at the end of the file name.

Caution: Do not delete any of the file as you may lose your data.

Solution 4: Copy the QuickBooks Company File to a New Location

If you are using QuickBooks in hosted environment and company file is located on a network drive, move the company file to your local workstation and try to open company file. If the file is opening without any issue, it means there are some issues with your network connection. You need to configure your network again and for that, you can use the QuickBooks File Doctor Tool.

  • Navigate to the C:\ drive and create a new folder.
  • Navigate to the folder where your company file is located.
  • Copy the QuickBooks company file and paste it to the folder you created earlier.

Solution 5: Check the Properties and File Extension

  • Press the Windows + E keys to open the Windows Explorer.
  • Navigate to the folder where the company file is stored.
  • Right-click on the company file and select Properties from the drop-down options.
  • See the file size your company file and make sure it is more than 7 MB.
  • Navigate to the Advanced tab and make sure that the Compress and Encrypt checkboxes are unmarked. If they are marked, remove the checkmarks.
  • Click on OK.

Solution 6: Rename the QuickBooks Company File

  • Press the Windows + E keys to open the Windows Explorer.
  • Navigate to the folder where the company file is stored.
  • Right-click on the company file and select Rename.
  • Type OLD at the end of the file name and hit enter.
  • Click on Yes to the confirmation box.

Solution 7: Troubleshoot the QuickBooks Desktop Program Installation

Try to move your QuickBooks company file to a new system and open it. Doing this will tell you if there are some issues with your company file or your QuickBooks installation. If the file opens there, you need to repair your QuickBooks Desktop and then try to open company file again.

Perform the following steps to test your company file after every step until the issue gets resolved.

  • Run the QuickBooks Install Diagnostic Tool.
  • Repair the QuickBooks installation.
  • If you still get the same issue, then try reinstalling QuickBooks to resolve the issue.

Following the steps provided in this article will surely be helpful for you in resolving the issue with opening QuickBooks Desktop or your company file. If you are still facing the issue, then you can contact the technical support department of Intuit.

If you are not able to contact the technical support department, you can contact us at our toll-free QuickBooks Support Phone Number +1888-382-7559 and get your issues resolved.